At Ozel Pearl, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make purchases from us. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
When you visit our website or make a purchase from Ozel Pearl, we may collect the following types of information:
-
Personal Information: This includes your name, email address, phone number, shipping address, and billing information that you provide when placing an order or creating an account.
-
Payment Information: When you make a purchase, we collect payment details such as credit card numbers, debit card numbers, and other billing information (Note: Payment data is processed securely by our payment partners and is not stored by us).
-
Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, device information, and website navigation data.
-
Cookies and Tracking Technologies: We may use cookies and other tracking technologies to enhance your experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for the following purposes:
-
Processing Orders: To complete your orders, process payments, and deliver your products (honey, dry fruits, desi ghee, olive oil).
-
Customer Support: To provide customer service, respond to your queries, and address any concerns or issues related to your orders.
-
Improving Our Services: To enhance the website, improve user experience, and offer personalized product recommendations based on your preferences.
-
Marketing and Promotions: With your consent, we may send you promotional emails, offers, and updates regarding new products, sales, or events. You can opt-out of these communications at any time.
-
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Data Security
We implement a variety of security measures to protect your personal information. These include encryption, secure servers, and access controls to ensure that your data is kept safe. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal information with trusted third-party service providers for the following purposes:
-
Payment Processors: To securely process payments for your orders.
-
Shipping and Delivery: To arrange for the delivery of products to your address.
-
Legal Requirements: We may disclose your information if required by law, in response to legal requests, or to protect our rights and interests.
We do not sell, rent, or trade your personal information to third parties.
5. Your Rights and Choices
You have the right to:
-
Access and Update Your Information: You can view, correct, or update your personal information by logging into your account or contacting us directly.
-
Opt-Out of Marketing Communications: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or by contacting us.
-
Delete Your Account: You can request the deletion of your account and personal data by contacting us. Please note that certain data may need to be retained for legal or operational reasons.
6. Children's Privacy
Ozel Pearl's website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected personal information from a child, please contact us to have that information removed.
7. Third-Party Links
Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their privacy policies before interacting with those sites.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Revised" date. Please review this policy periodically to stay informed about how we protect your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: